NRS Security Breach Information 

NOTICE OF DATA EVENT

May 15, 2025 – Radiology Chartered is providing notice of a data event that that occurred at a former third-party vendor, Nationwide Recovery Services, Inc. (“NRS”), which may impact the security of certain individuals’ personal information. Some patients may be familiar with Radiology Chartered by its prior names, Computer Scanning Services and CT Imaging LLC. While Radiology Chartered was in no way directly involved in this incident, it is treating this event with the utmost seriousness. Radiology Chartered is not aware of any actual or attempted misuse of individuals’ information but, out of an abundance of caution, it is providing information about the incident, its response, and resources available to individuals to help protect their information, should they feel it appropriate to do so.

What Happened? On or around March 24, 2025, Radiology Chartered received written notice from NRS regarding the incident. On July 11, 2024, NRS became aware of a cybersecurity issue involving its network environment. NRS’s investigation into the issue determined that an unknown actor had gained unauthorized access to systems on NRS’s network from July 5, 2024 to July 11, 2024. During this time, the unknown actor copied files that were stored on one system. NRS did not inform Radiology Chartered of the extent of the incident’s impact until after March 20, 2025, when NRS mailed the notice that the incident may have impacted the security of personal information relating to certain Radiology Chartered patients. Radiology Chartered had no knowledge of any impact to individuals prior to this notice from NRS nor was Radiology Chartered aware that data previously provided to NRS was still in NRS’s possession.

Upon receiving the notice from NRS, we promptly commenced an extensive review to remove duplicated individuals and identify missing address information necessary to notify all potentially affected individuals. Radiology Chartered recently completed this process.

What Information Was Involved? While NRS’s investigation could not conclusively determine the specific information involved for each individual, NRS believes that the following types of personal information relating to certain individuals may have potentially been present within the impacted data: name, Social Security number, and date of birth.

What Radiology Chartered Is Doing. The privacy, security, and confidentiality with which vendors treat Radiology Chartered patient’s information is among Radiology Chartered’s highest priorities. Upon being notified of this incident’s impact by NRS, Radiology Chartered promptly moved to review the information and individuals potentially involved. While Radiology Chartered is not aware of any actual or attempted misuse of individuals’ information, Radiology Chartered is seeking to notify potentially affected individuals, so that they may take further steps to best protect their information, should they feel it is necessary to do so. Radiology Chartered is also notifying the Department of Health of Human Services.

As an added precaution, Radiology Chartered is providing potentially affected individuals with access to Single Bureau Credit Monitoring/Single Bureau Credit Report/Single Bureau Credit Score services at no charge. These services provide individuals with alerts for twelve (12) months from the date of enrollment when changes occur to the individual’s credit file. Additionally, Radiology Chartered is providing potentially affected individuals with proactive fraud assistance to help with any questions that they might have or in event that they become a victim of fraud. These services will be provided by a third-party vendor which specializes in fraud assistance and remediation services.

Finally, Radiology Chartered is providing the guidance below on how to better protect against identity theft and fraud, including providing information on how to place a fraud alert and security freeze on one’s credit file, the contact details for the national consumer reporting agencies, information on how to obtain a free credit report, a reminder to remain vigilant for incidents of fraud and identity theft by reviewing account statements and monitoring free credit reports, and the contact details for the Federal Trade Commission.

How Will Individuals Know If They Are Affected By This Data Event? Radiology Chartered is mailing a notice letter to individuals whose information was determined to be in the affected files, for whom a valid mailing address is available. If an individual does not receive a letter but would like to know if they are affected, they may call Radiology Chartered’s dedicated assistance line at 855-260-7977 between the hours of 9:00 a.m. to 9:00 p.m. Eastern Time, Monday through Friday. This excludes all major U.S. holidays.

What You Can Do. Radiology Chartered encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing your account statements, explanation of benefits forms, and monitoring your free credit reports for suspicious activity and to detect errors. Under U.S. law individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Individuals may also contact the three major credit bureaus directly to request a free copy of their credit report, place a fraud alert, or a security freeze. Contact information for the credit bureaus is below.

Consumers have the right to place an initial or extended "fraud alert" on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer's credit file. Upon seeing a fraud alert display on a consumer's credit file, a business is required to take steps to verify the consumer's identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a "credit freeze" on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer's express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer's name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);

2. Social Security number;

3. Date of birth;

4. Addresses for the prior two to five years;

5. Proof of current address, such as a current utility bill or telephone bill;

6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and

7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.

Consumers who wish to place a credit freeze or fraud alert should contact the three major credit reporting bureaus below:

Equifax

Experian

TransUnion

https://www.equifax.com/personal/ credit-report-services/

https://www.experian.com/help/

https://www.transunion.com/credit-help

1-888-298-0045

1-888-397-3742

1-800-916-8800

Equifax Fraud Alert, P.O. Box 105069, Atlanta, GA 30348-5069

Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013

TransUnion Fraud Alert, P.O. Box
2000, Chester, PA 19016

Equifax Credit Freeze, P.O. Box
105788 Atlanta, GA 30348-5788

Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013

TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094

Additional Information

Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that to file a report with law enforcement for identity theft, consumers will likely need to provide proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.

For District of Columbia residents, the Attorney General may be contacted at the Office of the Attorney General for the District of Columbia, 441 4th Street NW, Washington, DC 20001, 1-202-727-3400, www.oag.dc.gov.

For Maryland residents, you may also wish to review information from the Maryland Attorney General on how to avoid identity theft at www.marylandattorneygeneral.gov/Pages/IdentityTheft/default.aspx, or by sending an email to idtheft@oag.state.md.us, or calling 410-576-6491. Radiology Chartered is located at 1789 Shawano Ave, Green Bay, WI 54303 and can be reached at 920-499-1428.

For Massachusetts residents, it is required by state law that you are informed of your right to obtain a police report filed in regard to this incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.

For New Mexico residents, state law advises you to review personal account statements and credit reports, as applicable, to detect errors resulting from the security breach. You also have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek damages from violators. You may have additional rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active-duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights under the Fair Credit Reporting Act at www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C.  20580. 

For New York residents, you may contact and obtain information from these state agencies: New York Department of State Division of Consumer Protection, One Commerce Plaza, 99 Washington Ave., Albany, NY 12231-0001, 518-474-8583 / 1-800-697-1220, http://www.dos.ny.gov/consumerprotection; and New York State Office of the Attorney General, The Capitol, Albany, NY 12224-0341, 1-800-771-7755, https://ag.ny.gov.

For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001, 1-877-566-7226 or 1-919-716-6400, and www.ncdoj.gov.  You may also obtain information about steps you can take to prevent identify theft from the North Carolina Attorney General at https://ncdoj.gov/protecting-consumers/protecting-your-identity/protect-yourself-from-id-theft/.

For Rhode Island residents, this data event involves one (1) individual in Rhode Island. You may contact and obtain information from your state attorney general at: Rhode Island Attorney General’s Office, 150 South Main Street, Providence, RI 02903, 1-401-274-4400, www.riag.ri.gov.