FAQs

When you or a family member have an imaging test (such as an X-ray, CT scan, or MRI) at Emplify Health by Bellin Health, the images must be reviewed by a specially trained doctor called a radiologist.  The Joint Commission requires that all imaging completed at Emplify Health be interpreted by a board-certified radiologist. 

Radiology Chartered is the group of physicians who partner with Emplify Health to provide this service. The bill you received is for the radiologist’s professional work in reviewing your images and preparing a detailed report for your doctor.

You may also receive a separate bill from Emplify Health for performing the scan itself. This is normal and common in medical billing.

A radiologist is a medical doctor who specializes in reading and interpreting medical images like X-rays, CT scans, MRIs, and ultrasounds. After reviewing your images, the radiologist sends a report to your referring doctor to help guide your care. Learn more about what a radiologist does.

Radiologists often work behind the scenes. While you may not see them directly, they play a crucial role in diagnosing and guiding your treatment by analyzing your medical images and providing a detailed report to your doctor.

Coverage depends on your specific insurance plan. Radiology Chartered bills your insurance first, and you’re responsible for any remaining balance. If you have questions about what’s covered, we recommend contacting your insurance provider directly.

Yes. You can request a copy of your radiology report through your referring doctor or the facility where you had your imaging done. If you have questions or concerns about your images or report please contact your referring doctor.

Please contact Radiology Chartered’s billing department directly using the phone number or email listed on your statement. We’re happy to help explain your charges and work with you on any billing concerns. View our contact us page.

If you believe there’s an error, please reach out to our billing department right away. We’ll review your account and make any necessary corrections as quickly as possible. View our contact us page.

Radiology Chartered works with many major insurance providers. If you're unsure whether we are in-network for your plan, check with your insurance company. 

Yes. If you’re unable to pay your bill in full, we offer flexible payment options. Please contact our billing team to discuss a payment plan that works for you.

Once your bill is sent to collections, Radiology Chartered no longer owns the account. You will need to work directly with the collections office to make payment arrangements or resolve the balance. The collections office should have contacted you with their information. If you are unsure which agency is handling your account, please reach out to us and we can help direct you.